Support FAQs

Frequently Asked Questions
This page contains answers to frequently asked questions we have received here at

Q1. How do I choose Yiigo product to suit my needs?

Yiigo provides several document imaging viewing SDK and plugins for Microsoft .NET, JAVA. You can choose Yiigo products according to your development environment, programming language, development version and tools.

Q2. How do I request a quote to Yiigo?

Yiigo provides a shortcut key at "Purchase" at the bottom of our website. Click it and send us an e-mail.

Q3. Can I trial and update your products?

Yiigo provides 30 days Free Priority Support and 30 days Free Software Update, you can download those products in each product page.

Q4. What is Priority Support?

Yiigo provides a professional support team to give the help you need and promises to answer your questions as soon as possible, no more than 24 hours.
We promises to serve you one by one, no jumping ahead in the queue; direct access to the developers who build our products; product updates to fix issues outside the normal release schedule. All Priority Support purchase covers all your Yiigo products with valid subscriptions.

Q5. How long does product license last?

Yiigo has several licenses for each product. You can purchase different license according to your need. All Yiigo licenses come with 30 days Free Priority Support and 30 days Free Software Update. Read Yiigo License Agreement to know more.

Q6. Which Payment is allowed by your company?

Yiigo accept Wire Transfer, Purchase Order, Credit Card, PayPal, Western Union to purchase our software license. Please send email to for more information.

Q7: Can I get a sales discount?

Of course you can. Yiigo Sales discounts are determined by the products and version you purchase. Different products and versions have different discounts. Read Sales Discounts to know more.

Q8. How do I order Yiigo products?

Click on the "purchase" icon at the top right of the website or click on the "buy online" button on each product pricing page.

Q9. When I've bought a product, how long before it arrives?

Once we confirm your payment, we will email you the product immediately.

Q10. How can I determine if I have the latest version of an Yiigo control?

The latest available build number for all components is listed on the Latest Builds page.

More Questions?

If you still have any questions, please contact us, we are grad to help you.
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